RiversideITServices, LLC, along with its subsidiaries, whether owned fully or in part (directly or indirectly), referred to here as “RiversideITServices,” is dedicated to the protection and security of the personal data of its clients, employees, and third parties. We are devoted to preserving the confidentiality of all the information shared with us through our website. This document serves as a notice of our privacy practices.
This Privacy Notice details the methods RiversideITServices employs to handle information collected through its applications, websites, services, and technological solutions.
1. Information we collect
1.1 Summary
RiversideITServices gathers data to enhance our operational efficiency and provide superior products, services, and experiences. This includes information collected at the time of registration, during the use of our services, and in interactions such as support calls or project meetings. Information may also be obtained from your employer or other businesses in the context of professional engagements. Data collection can occur through various means, including service reports, web forms, technologies like cookies, web logs, and software installed on your devices.
The data collected via our website and support databases is exclusively owned by us. Any information you provide through forms, email, or other communication methods, either personally or via your employer, is accessible to us. This data will not be sold or leased to others.
We use your information to respond to your inquiries and will not share it with external parties, except as required to fulfill your requests.
Unless you opt out, we may use your email to send updates about technological advancements, new products, or changes to this privacy policy.
We analyze the data received through various channels to understand our customers better and enhance our offerings. We might share anonymized, aggregated statistics about our customer base with others, ensuring no individual customer is identifiable.
When inquiring about RiversideITServices products or services, we collect your contact details and other relevant company information. This data is used to address your queries and keep you updated on our offerings. You’ll receive information on upcoming events and important updates, which you can opt out of at any time. Requests for marketing data deletion will be honored, ensuring the removal of your personal data.
RiversideITServices handles both electronic and paper-based information as per client instructions to provide services. We acknowledge the significance of privacy for our clients and safeguard any personal data involved in our support activities.
Our privacy practices are outlined in this policy, emphasizing our commitment to safeguarding your information. RiversideITServices is not liable for the practices of entities or individuals not under our employment or management. We comply with the General Data Protection Regulation (GDPR) and adhere to data protection principles set forth by the U.S. Department of Commerce and California regulations.
1.2 Examples
RiversideITServices is dedicated to enhancing our operations and delivering top-notch products and services by collecting and utilizing information wisely. We may obtain some of this data directly from you, as well as by observing your interactions with our products and services. Additionally, we might integrate this with information from other sources. Irrespective of the source, we prioritize your privacy and handle your information with utmost care.
Examples of the types of information we collect include:
- Registration Data: When you register to use our services or websites, we collect information such as your name, email address, and organization details.
- Login Information: Accessing certain RiversideITServices services requires logging in with a username and password, associated with your user account.
- Usage Data: As you navigate through our websites and use our services, we track your interactions, including browser type, IP address, geographic location, cookies, unique identifiers, visited pages, and utilized features.
- External Data: We may acquire additional information, such as demographic details, from external sources.
Methods of Collection:
We employ various technologies and techniques to collect data about your engagement with our websites and services:
- Web Forms: Used for submitting information or search queries.
- Cookies and Web Beacons: For more details, please refer to Section 2 of this Privacy Policy.
- Web Logging: Captures standard browser-sent information like IP address, browser type, language, visited pages, and clicked links.
- Software on Devices: Software installed on your devices may send back information useful for updates, operation, or enhancements.
Customer Data Handling:
In line with client directives, RiversideITServices processes information in both electronic and paper formats to provide services. Recognizing the significance of privacy, we are committed to safeguarding any personal data received or utilized in support of our customers.
Collecting Customer Information:
When engaging with our services or technology solutions, we may request:
- Email address and telephone number
- Your role within your organization
- Company details, including address and billing information like purchase order numbers, bank details, or credit card information
- Contact details are essential for delivering our services and addressing the topics or issues at hand.
For those purchasing technical solutions, RiversideITServices allows for the addition of extra users to your account, requiring their email addresses and names. This information is used to extend the requested services.
We may also request detailed business information about your company and employees to tailor our technical solutions or services. This data is stored within RiversideITServices’s systems and utilized in service contracts, aligning with agreed terms and conditions. Supporting documents such as company policies, process descriptions, questionnaire responses, and other relevant materials might also be requested.
2. Children
2.1 Access Restrictions
RiversideITServices adheres to strict privacy standards and does not endorse the collection of age-related data on its websites or services. Consistent with our policies, we do not knowingly gather any information from individuals under the age of 16.
3. Cookies & Similar Technologies
3.1 Summary
RiversideITServices employs “cookies” on many of its websites and tools. These small data pieces are placed on your hard drive by web servers within the same domain as the cookie. Cookies are used for various purposes, including storing your preferences and settings, aiding in sign-in, preventing fraud, and analyzing site operations.
Web beacons are another technology used in conjunction with cookies to collect statistics and deliver cookies effectively. It’s important to note that third-party web beacons may be present but are not permitted to collect your personal information.
There are several tools and settings available for managing cookies and similar technologies:
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Browser Settings: Most web browsers are set to accept cookies by default, but you can modify your browser settings to block or delete cookies. Instructions for managing cookies can typically be found in the privacy statements or help sections of each browser.
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Opt-Out Tools: Some analytics services provide options to opt-out of data collection through web beacons.
Detailed Overview of Cookie Usage:
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Sign-in and Authentication: Cookies are used to store a unique ID and sign-in information, enabling you to navigate RiversideITServices sites without repeatedly signing in. Session cookies are deleted when you sign out, while persistent cookies may store your username for future visits.
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Site Analytics: Cookies help in counting unique visitors and compiling aggregate statistics, which are used to improve and operate the websites and services.
While RiversideITServices places cookies on your device, third parties may also set cookies, especially when third-party services or content are integrated into RiversideITServices websites. This could include analytics services or third-party content such as ads.
Managing Cookies:
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Blocking Cookies: You can adjust your browser settings to block cookies, but this may prevent you from using certain features of RiversideITServices websites and services.
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Deleting Cookies: You can also delete cookies through your browser settings. However, this may result in the loss of preferences that were set by those cookies.
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Do Not Track (DNT): Many modern browsers offer a DNT feature that signals to websites your preference not to be tracked. However, not all sites respond to these signals, and RiversideITServices currently does not respond to DNT signals due to the lack of industry consensus on how to interpret them.